Audience
- PMO analysts and managers improving the services they provide.
- Project professionals establishing or reshaping a PMO function.
- Transformation and portfolio practitioners seeking clearer evidence of PMO value.
Project management
PMI PMO Professional
Explore PMO capability, value delivery and preparation for the relevant PMI PMO qualification.
Learning with a practical purpose.
Make your PMO useful to the people who depend on it. This module develops a practical service perspective: understand the customer’s problem, design an appropriate response and evaluate whether the service helps. Work through an original case where teams avoid a reporting service because its purpose and value are unclear. Teaching and course completion certification are provided through Kent Business College UK.
The semester module includes 14 weekly online sessions of two hours, giving 28 live teaching hours alongside preparation and application. The route supports PMI PMO Certified Professional (PMI-PMOCP) preparation. PMI decides eligibility and awards its certification after the required examination. Your KBC course completion certificate is separate, and this course is distinct from KBC’s longer Certified PMO Professional Level 6 programme.
Live onlineTeaching through Kent Business College, UK
2 hoursOne live session each teaching week
14 sessionsA semester for each module
28 live hoursPer module, plus independent study
The outline below is a 14-session online module, with one two-hour live session each teaching week. Reading weeks, breaks and additional activities follow the agreed cohort calendar. The cohort syllabus, full route, dates, fees, independent study and assessment requirements are confirmed before enrolment.
Who this module is designed for.
Starting knowledge and preparation
- Bring experience of project work or organisational support services.
- Review the applicable PMI education and experience requirements with KBC before planning a certification application.
What you will work towards.
- Assess a PMO service from the perspective of its customers.
- Develop a focused value proposition and workable service definition.
- Design adoption, performance and improvement arrangements.
- Build a personal preparation plan for the PMI-PMOCP route.
Explore the 14-session learning plan.
Explore the focus and practical output of each teaching session. Open individual sessions below, or expand the complete plan.
Session 01 The service challenge
Investigate why project teams do not use an existing reporting service despite repeated reminders.
Practical output: A defined PMO service problem.
Session 02 Organisational context
Examine culture, maturity and delivery priorities before proposing a new PMO response.
Practical output: An organisational context summary.
Session 03 Knowing the customer
Identify users, sponsors and affected teams and compare the outcomes they need.
Practical output: A customer-needs map.
Session 04 Researching demand
Plan short conversations that distinguish a requested template from the underlying decision problem.
Practical output: A customer discovery question set.
Session 05 Building a value proposition
Explain how a proposed service helps a specific customer achieve a useful result.
Practical output: A concise service value proposition.
Session 06 Choosing service priorities
Compare possible improvements against demand, organisational priorities and the team’s available capacity.
Practical output: A prioritised service improvement backlog.
Session 07 Defining the service
Specify inputs, outputs, service boundaries and responsibilities in language that users understand.
Practical output: A usable service catalogue entry.
Session 08 Preparing delivery capability
Identify skills, resources and dependencies needed to deliver the proposed service consistently.
Practical output: A capability and resourcing plan.
Session 09 Introducing the service
Design onboarding and communication that make the service easy for customers to adopt.
Practical output: A practical customer onboarding approach.
Session 10 Running the operation
Create a simple routine for demand, delivery, exceptions and feedback across the service team.
Practical output: A service operating rhythm.
Session 11 Measuring performance
Choose measures that distinguish activity, reliability and customer outcomes for the selected service.
Practical output: A balanced service performance view.
Session 12 Learning and improvement
Use feedback and performance evidence to select a manageable improvement and evaluate its effect.
Practical output: An evidence-based improvement experiment.
Session 13 Demonstrating contribution
Prepare a conversation with sponsors that explains value without claiming unrelated project benefits.
Practical output: A PMO contribution briefing.
Session 14 Readiness and next steps
Present the improved service and identify knowledge gaps through targeted professional scenarios.
Practical output: A service proposal and revision plan.
Apply the learning
Redesign a PMO reporting service
Create a practical proposal to improve a reporting service that is currently underused. Show what you learned about its customers, which changes you recommend and how you will evaluate adoption and usefulness. Include a small pilot that the PMO could deliver with its existing capacity.
Your project evidence can include
- Customer-needs analysis and service value proposition.
- Service definition, onboarding and operating arrangements.
- Pilot evaluation measures and improvement plan.
Use anonymised, public or suitable synthetic material where workplace information is confidential. The issued assessment brief confirms the required evidence.
Assessment, feedback and certification.
- Applied customer, service-design and performance exercises.
- A final PMO service proposal and professional explanation.
- KBC completion depends on the agreed course requirements; PMI-PMOCP certification has its own eligibility and external examination.
Teaching and the relevant course certificate are provided through Kent Business College in the UK. A Kent Business College course certificate is distinct from a separate professional-body qualification or examination. Eligibility, the exact award and any examination inclusions are confirmed for the chosen route.
Questions worth asking.
Do I need to be a PMO manager?
The learning is relevant to PMO team members and project professionals as well as managers. PMI certification eligibility is reviewed separately against your experience.
Is a single operating model taught?
You will assess alternatives against customer needs and organisational conditions. The practical outcome is a justified service design that fits a defined context.
How does this differ from PMO Level 6?
This is a focused PMI-PMOCP preparation module. KBC’s Certified PMO Professional Level 6 is a separate programme with several modules and its own assessment structure.
Programme references.
Further reading and programme references · reviewed 18 October 2026